Refund Policy

1. Overview

At Engagment AI, we are committed to providing high-quality Instagram growth services. This Refund Policy outlines our refund procedures and your rights as a customer. We aim to ensure your satisfaction while maintaining fair business practices.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new customers:

• Guarantee applies to first-time purchases only
• Must be requested within 7 days of initial service activation
• Full refund will be processed if you're not satisfied with our service
• No questions asked - we want you to be completely satisfied
• Service must have been active for at least 48 hours to evaluate effectiveness

3. Eligibility for Refunds

Eligible Scenarios

You may be eligible for a refund in the following cases:

• Service failure to deliver promised results within the specified timeframe
• Technical issues preventing service delivery for more than 72 hours
• Unauthorized charges or billing errors
• Service discontinuation by us without adequate notice
• Violation of our service terms by our team
• Instagram policy changes that prevent service delivery

Non-Eligible Scenarios

Refunds will not be provided in the following situations:

• Changes in Instagram's algorithm affecting organic reach
• Your account being suspended or banned by Instagram for policy violations
• Dissatisfaction with the quality of followers (if they meet our real user criteria)
• Requests made after the 7-day guarantee period for new customers
• Partial month cancellations (service is billed monthly)
• Chargebacks or disputes filed without first contacting our support team
• Custom or enterprise plan modifications after implementation

4. Refund Process

How to Request a Refund

1. Contact our support team via email at support@engagementdashboard.com
2. Include your account information and reason for the refund request
3. Provide any relevant documentation or screenshots
4. Allow up to 2 business days for our team to review your request
5. Receive confirmation and next steps via email

Processing Timeline

• Review Period: 1-2 business days
• Approval Notification: Within 24 hours of approval
• Refund Processing: 3-5 business days
• Bank/Card Processing: 5-10 business days (varies by financial institution)

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service interruptions lasting more than 24 hours
• Significant underdelivery of promised followers (less than 50% of guarantee)
• Mid-cycle plan changes or downgrades
• Prorated refunds for annual plans when cancelled early (after 7-day period)

6. Subscription Cancellations

For ongoing subscriptions:

• Cancel anytime through your account dashboard
• Service continues until the end of your current billing period
• No prorated refunds for partial month usage (except within 7-day guarantee)
• Reactivation available at any time with same plan terms
• Data and analytics retained for 30 days after cancellation

7. Dispute Resolution

If you disagree with our refund decision:

• Request escalation to our management team
• Provide additional documentation supporting your case
• Allow up to 5 business days for management review
• Consider mediation through your payment processor if needed
• Contact us before initiating chargebacks to avoid account suspension

8. Chargebacks and Disputes

Before filing a chargeback with your bank or credit card company, please contact our support team. Chargebacks filed without attempting to resolve the issue directly may result in account suspension and inability to use our services in the future.

9. Force Majeure

We are not liable for service interruptions or refunds due to circumstances beyond our control, including but not limited to Instagram API changes, natural disasters, government regulations, or technical infrastructure failures by third-party providers.

10. Custom and Enterprise Plans

Custom and enterprise plans have specific refund terms outlined in individual contracts. The 7-day guarantee may not apply to heavily customized implementations or enterprise agreements.

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes.

12. Fair Usage

Our refund policy is intended for legitimate customer concerns. Abuse of the refund system, including but not limited to repeated refund requests or fraudulent claims, may result in account termination and denial of future services.

13. International Customers

For customers outside the United States, additional processing time may be required for international refunds. Currency exchange rates at the time of refund processing will apply, and any banking fees will be deducted from the refund amount.

14. Contact Information

For refund requests or questions about this policy, please contact us: